Privacy policy
This Privacy Policy describes how Tom’s Plant Pots (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from tomsplantpots.co.uk (the “Website”).
1. Information We Collect
When you visit the Website, we may automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Device information
- Cookies installed on your device
- Pages viewed and how you interact with the Website
When you make a purchase or attempt to make a purchase, we collect the following information:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number (if provided)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order
- Screen orders for potential risk or fraud
- Improve and optimise our Website
- Provide customer support
- Send marketing emails (only if you have opted in)
3. Sharing Your Information
We share your information with trusted third parties to help us operate our business and provide our services. These may include:
- Shopify (our ecommerce platform)
- Payment processors
- Delivery and courier services
- Analytics providers (such as Google Analytics)
- Marketing and advertising platforms
- Third-party apps installed on our Shopify store that assist with website functionality, customer experience, analytics, marketing, fraud prevention, or order processing
We only share the information necessary for these services to operate. We do not sell your personal data.
4. Cookies
Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and personalise content.
Cookies are small data files stored on your device when you visit a website. They help us:
- Remember your preferences and settings
- Enable essential website functionality (such as your shopping cart)
- Understand how visitors use our Website
- Measure the effectiveness of marketing campaigns
We may use the following types of cookies:
- Essential Cookies: Required for the Website to function properly.
- Performance & Analytics Cookies: Help us understand how visitors interact with the Website.
- Marketing Cookies: Used to deliver relevant advertising and measure campaign performance.
- Functionality Cookies: Remember choices you make to improve your experience.
Some cookies are placed by third-party services integrated into our Website, including analytics, marketing, and Shopify apps.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights (UK & GDPR)
If you are a UK resident, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at:
7. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.
9. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Tom’s Plant Pots
Unit 1
Caldecote
Baldock
Hertfordshire
SG7 5LE
United Kingdom
Email: tom@tomsplantpots.co.uk